Frequently asked questions

> What is a credit and how does it work?
> Do credits expire?
> How can I use your images? Are they Royalty Free?
> Are there any restrictions on my use of the RedImages that I download?
> What format are the photos in?
> What resolution am I buying?
> Do you add photos on a regular basis?
> If I buy credits, are there any hidden costs when downloading from the site?
> What do I do when I'm having download problems and credits were deducted?
> Do you offer refunds?


Photographers questions

> Can I submit photos to sell?
> How do I submit photos to sell?
> What do I earn?
> What are the specs required for images to be uploaded?
> What are the rules for uploading?

If you cannot find the answer to your question,let us know!


What is a credit and how does it work?
RedImages works on a credit system which allows you to purchase images in quantity. You pre-purchase a package of credits and are then able to redeem the credits for images at a later stage. Each credit is valued at R20.00 and the credit packages start at R60.00. Images cost between 1 and 3 credits per download depending on the file type and image resolution.

Do credits expire?
No credits do not expire. You can log in at anytime and download.

How can I use your images? Are they Royalty Free?
All of the images on our site are Royalty-free. Please view our license agreement which outlines permitted and prohibited usages. If you still have questions, please contact us at info@redimages.co.za

Are there any restrictions on my use of the RedImages that I download?
Yes there are. While RedImages offers amazing freedoms and a wide range of uses with our pics, we do not allow the resale of our photos. For more info on this, check out the 'Licensing' page. That should clear up any confusions.

What format are the photos in?
All RedImages photos are in Jpeg format.

What size/resolution am I buying?

Do you add photos on a regular basis?
Yes. We add photos as they are taken by RedImages' own photographers. But also, photographers from around the continent who have signed up with us, upload their pics on a daily basis! So you can be sure that if you come back tomorrow, you'll see something that you didn't see today!

If I buy credits, are there any hidden costs when downloading from the site?
Absolutely not. What you see is what you get. What will be added at the end of your download, however, is the normal 14% VAT, as the credits all exclude VAT. Other than that, if you want a large, high res pic, you're going to pay 3 credits (R60.00). If you want a small, low res, you're going to pay 1 credit (R20.00). Apart from pleasing the VAT man, there are no hidden costs here whatsoever.

What do I do when I'm having download problems and credits were deducted?
You have 12 hours from the time of your initial download to re-download that image without being charged additional credits. If you experience further download problems, please contact us at info@redimages.co.za with the file number and we'll email the file to you.

Do you offer refunds?
Unfortunately not. Once you have bought credits, they never expire. So even if you don't find what you're looking for right now, come back in a month or two and use up the credits you already have. Unfortunately, because we have offered you access to thousands of images, at great prices, we cannot give refunds to discontented users. If you are, for any reason, a discontented user, then PLEASE contact us on info@redimages.co.za or 0861 REDINK (0861 733 465) and tell us why. We are all ears and would be keen to fix the problem.


Photographers answers

Can I submit photos to sell?
Absolutely! Whether you are a professional or just an avid amateur, RedImages could be your launching pad!

How do I submit photo's to sell?
Under the 'Photographer's Area', simply click on the link 'Sell your Photos'. Follow a few sign-up steps. Once your account is set up, start uploading your pics! Obviously, they will have to be approved by RedImages before they go live - as quality is everything around here - but expect to see your approved pics for sale within a week.

What do I earn?
We pay 40% to the photographer every time his / her pic is downloaded, and you can check this at any time on your login area. This is paid as a lump sum on the 21st of every month when the amount owed to you reaches R 100.00 or more. If not, it will be carried forward to the next month

What are the specs required for images to be uploaded?
- Images must be RGB Jpeg format only
- All trademarks must be removed: This includes logos, brands and entities with copyright or trademarked elements. This may also extend to trademarked products such as cast sculptures, toys, architecture and other elements of design.
- File sizes: the bigger, the better. 3000 pixels on at least one side is minimum we will accept.
- Entering keywords and descriptions: be descriptive. Include at least 10 keywords and use a title other than 'dog' or 'man'.

What are the rules for uploading?
- You must own the full copyright to any image you upload. This means you must be the photographer or artist that created the image.
Legal notice: uploading images/artwork that belongs to somebody else (copyright or otherwise) will result in a suspended membership and in some cases may have legal ramifications.
- Your account profile must have your full, real first and last names, and mailing address entered before completing an application. Anyone uploading with a fake name will be banned immediately.

If you cannot find the answer to your question,let us know!